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Re: An Important Message re: the Custom Cruiser Wheel
[Re: Bourbon]
#654693
10/11/08 01:20 AM
10/11/08 01:20 AM
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Joined: May 2005
Posts: 7,356 Austin, TX
USMom
Serious Glideritis
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Serious Glideritis
Joined: May 2005
Posts: 7,356
Austin, TX
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I don't think anyone on here or any other board believes that. I think the biggest irritant, which is now addressed, is the lack of communication. I'm thrilled to see it, even though I didn't buy a wheel (I bought 15 wheels 3 months before this was introduced). But, I like everyone here, like to have options and open communication. I will reiterate, I don't think anyone, anywhere thinks there was a thought at all by you or TGI to harm a glider. I think you would rip a wheel out of my hands if you thought it would hurt my babies, as would anyone on the TGI board. I'm glad it's finally being discussed, on both sides, not just the complaining side.
Shawna Who are you networked with? Networking could save your gliders life. Create one now.
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Re: An Important Message re: the Custom Cruiser Wheel
[Re: USMom]
#654699
10/11/08 01:27 AM
10/11/08 01:27 AM
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Joined: Oct 2007
Posts: 3,970 Spring, Texas
Trigger
Glider Addict
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Glider Addict
Joined: Oct 2007
Posts: 3,970
Spring, Texas
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Gina as I posted above "if there was a concern I'd be the first and loudest" to complain. If you slipped through somehow NO I don't blame you at all. I would have been blowing up B's phone with my concerns.
I don't think that B or TGI would set out or intentionally allow harm to any glider and as already stated I think it was being taken care of post haste.
»-(¯`v´¯)-»MO MONEY!»-(¯`v´¯)-»kids Chance, Dylan, John, & Kayla Skittles, Snupi, Snuki, Lucy, Shanu, Caspian, Ivy, Kalysta, Kaliya, Santee, Cheyenne, Apache, Comanche, Twirpy, Meribelle, Santeria, Shyamalan, Sebastian, Zoey, Naira & Katsu www.jensfuzzyfriends.com
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Re: An Important Message re: the Custom Cruiser Wheel
[Re: Trigger]
#654785
10/11/08 11:26 AM
10/11/08 11:26 AM
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Joined: Mar 2000
Posts: 43,318 LittleRock, AR USA
KarenE
Owner
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Owner
Joined: Mar 2000
Posts: 43,318
LittleRock, AR USA
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What do you mean "I didn't realize what I was getting" - I was getting a wheel. It should have come ready to go - I should have been able to put it in my cage & not had to worry. What part of ordering a new wheel is there for ME to overlook? I didn't have access to LGG - I wouldn't have seen that post from Bourbon or Helen - and I shouldn't have had to.
From GliderCENTRAL members' standpoint, Gina, brings up an excellent point. One that I wish every member would take into consideration.
Most people do not belong to every message board.
When something as important as this is an issue, it is absolutely the responsibility of the person making the product to post any concerns on every board rather than assume that people will read the discussion on another board.
When a post is made like the one yesterday, I can imagine the feeling in the pit of someone's stomach who has no idea there has been any discussion anywhere else on the internet. There is no reason this can't be done in a drama free open discussion atmosphere.
None of us think any of these ladies would intentionally do anything to harm gliders, but that does not make it any less unsettling waiting for some sort of explanation.
Bourbon, thank you for posting and working with Gina to put her fears at ease.
We want to keep this thread open but in order to do that, everyone knows it must stay within our No Drama Policy .
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Re: An Important Message re: the Custom Cruiser Wheel
[Re: KarenE]
#654846
10/11/08 03:11 PM
10/11/08 03:11 PM
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PixTrix
Unregistered
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PixTrix
Unregistered
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I am not a member of LGG and when I read about Helen's wheel, I was like, "Uhhh, what happened with Helen's wheel? Where is the thread about that wheel?" Apparently it is over at LGG but not here. I really wish that important issues like this one be addressed to at every board. Frankly, I am getting tired of seeing "over at LGG" repeatedly. I agree with Gina. We shouldn't have had to find out things at LGG. Why not address it right here at GC?
Jen
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Re: An Important Message re: the Custom Cruiser Wheel
[Re: ]
#654860
10/11/08 04:03 PM
10/11/08 04:03 PM
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Amanda1981
Unregistered
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Amanda1981
Unregistered
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I thought it was public knowledge that there was super glue on the wheels?? I was told when Bourbon called me that there was. She actualy sounded like she had a checklist of things to tell me and such too. I never read the LGG thread and I was very aware of the issue just because of whispers and that was before Bourbon ever called me. I even mention the problem in my review (it's in the video on my website): http://www.glidercentral.net/ubbthreads/...Pics#Post629716
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Re: An Important Message re: the Custom Cruiser Wheel
[Re: ]
#654928
10/11/08 06:47 PM
10/11/08 06:47 PM
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Joined: Oct 2003
Posts: 16,800 St. Johns, Florida
Srlb
Glideritis Anonymous
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Glideritis Anonymous
Joined: Oct 2003
Posts: 16,800
St. Johns, Florida
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I really wish that important issues like this one be addressed to at every board. Frankly, I am getting tired of seeing "over at LGG" repeatedly. Well Pix, you see, we are not allowed to copy and paste from other boards here, so that couldnt be done,and we are not allowed to post the link to LGG here as LGG is NOT a G-rated board. So that is why most of us will say...its on LGG. Because we CANT share it here with you without breaking the rules. But I do agree, Bourbon should have made a blanket statement on this issue on ALL the boards. I am sure though that she thought she HAD contacted everyone that had one.
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Re: An Important Message re: the Custom Cruiser Wheel
[Re: Srlb]
#654937
10/11/08 07:01 PM
10/11/08 07:01 PM
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Joined: Sep 2007
Posts: 2,785 Port Saint Lucie, FL
MatchMakerMagic
Glider Addict
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Glider Addict
Joined: Sep 2007
Posts: 2,785
Port Saint Lucie, FL
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Well Pix, you see, we are not allowed to copy and paste from other boards here, so that couldnt be done,and we are not allowed to post the link to LGG here as LGG is NOT a G-rated board. So that is why most of us will say...its on LGG. Because we CANT share it here with you without breaking the rules.
But I do agree, Bourbon should have made a blanket statement on this issue on ALL the boards. I am sure though that she thought she HAD contacted everyone that had one. Im confused on this, as wasn't this from LGG? I read a post on LGG from helen, regarding a screw falling out. I immediately made a post which is as follows.. Okay this is the first time I have posted to this thread, here are some things to keep in mind . 1. I kept the idea of safety as being a top priority, and that I didn't want just another wheel that just went round and round. 2.I for one do not want and have not compared this wheel to the stealth, the wodent, silent spinners or the rowdy wheels. I still believe as I have said many times before that the Stealth is the Rolls Royce of wheels, I will not cut down another wheel to promote this wheel, and I will continue to make any needed changes to ensure it's safety and functionality. 3.These wheels are not the stealth, they will be unique in their own way, just as a Dodge truck is not for everyone, neither is each of the wheels that are available. each person must decide for themselves exactly what it is they are looking for, for each of their gliders. 4.Just as other wheel manufactures, and toy makers and other vendors, the custom choice cruiser will go through a learning curve, a trial and error period till they are perfect. The will not be for everyone, I want this wheel to be different. so with that being said.. I also had functionality in mind. I had a couple of gliders that would not run in any of the three wheels I had in my cage, so by making some adjustments, I found they really loved to play in one of the new wheels. it moves. it is wide enough I had 3 gliders running in it at the same time, I also had a glider running on the top while 2 was running inside.. as for stability.. no, the wheel should not fall over, however as with any wheel It may need secured with cable ties. The Stand pole could be secured with stainless steel screws to avoid them from working loose after desired height is decided upon. I spoke with Jason Karadeema and Priscella Price at the SGGA, they both tighten their wheels to add more tension to make the gliders exercise a bit. That got me thinking more of the reason for the wheels. they are to excercise in, so why not, give them an excercise wheel, I also spoke with others that had gliders that thought the wheel was moving faster than the gliders, joeys as well as older and over weight gliders. Then came the thoughts of them having fun and playing not only in their wheel but around it safely, so it has the bearing assembly in the back that is covered and an area where they can run, jump and play all at the same time. Are they taller? wider? yes by all means, do they spin true and slick no.. but for the most part should be quiet, but then again most toys hanging in the cage are not stationary or move in a specified pattern either, they kinda like the slight movement when they jump on and off of things. I was watching mine jump in and out of the wheel and it was a joy to see them playing , really playing with their wheel. The purpose for the higher stands was several, 1. some I even sent multiple lengths to try different heights for their gliders to see which one they like the bestas high as 10 inches from the base. 2. the higher it is the more the wheel flexes on the stand causing more movements 3. to make the gliders work to get into their wheels, watching them find different ways to do this has been great to watch. 4. For the gliders that love to ride on the outside so they don't get injured. Michele Peace is getting a special wheel made for not only her buddy, but also her play cage. it is big, so will the wheel be that she will be receiving, it is 4ft tall and the wheel has a 10 inch track. I am trying to accommodate the wheels for the cages they are going into. I have spoken at great lengths to those that have ordered these wheels, some more than others. Most are very excited to see what it is I am trying to accomplish. [bold] now as for the screws.. 1. I did not paint them, they are the ones that came with the plate. the heads, I believe are only 1/8 of an inch wide. I did cut them down and tried to only super glue the bottom of the shaft.. to only hold them in place. sadly, I found something I could use only after these all shipped out. but it was too late to do anything directly with the shipped wheels. However; now that one did fall out that is an issue I must deal directly with , with each person that is receiving the wheels. I have no problem addressing the problems directly, and as efficiently as possible. I have contacted a few people earlier before I read this, and now I am going to go back and contact all again, for ideas to replace the screws altogether. Thank you Helen for bringing this to my attention, so I can get is addressed quickly I am trying to contact Helen to discuss the one with the possible bad bearing as well as the screw issue. [/bold] I then proceeded to call each person that had wheels shipped out to them, I offered wheels, money back or options to fix the issue. I tried repeatedly to contact Helen to discuss the options, as she did not contact me to let me know there was an issue, I tried many times left messages etc.. and even pm'ed her after seeing her make a post. I only got the response from that pm today as I wasn't able to get on LGG till tonight. I honestly thought that Gina's wheel was in the next wave of wheels that had been fixed(no screws, no superglue) my apologies to anyone who I didn't contact, I plead that anyone who purchased the custom cruiser please look to see if the holes have screws in them, if they do please remove the wheel from your cage and please contact me directly I sure dont want to break any rules by accident.
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Re: An Important Message re: the Custom Cruiser Wheel
[Re: MatchMakerMagic]
#654944
10/11/08 07:25 PM
10/11/08 07:25 PM
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Joined: Oct 2003
Posts: 16,800 St. Johns, Florida
Srlb
Glideritis Anonymous
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Glideritis Anonymous
Joined: Oct 2003
Posts: 16,800
St. Johns, Florida
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Kinue, YOU can share your OWN post with all the boards, as long as they comply with the rules, but lets say you or I felt this needed to be shared over here after we saw it on LGG, and copied and pasted it...WE would be in violation of the rules.
Thats what I was trying to get at. We can not copy and paste other peoples posts from other boards, nor are we allowed to post the link for LGG. So, we post it is on LGG and if someone reading our posts would like to see it, than they can even pm us for the link, or go over there to view what we are talking about.
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Re: An Important Message re: the Custom Cruiser Wheel
[Re: MatchMakerMagic]
#654951
10/11/08 07:35 PM
10/11/08 07:35 PM
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Joined: Apr 1999
Posts: 5,336 Bee-Bopping round SnakePit USA
Bourbon
Serious Glideritis
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Serious Glideritis
Joined: Apr 1999
Posts: 5,336
Bee-Bopping round SnakePit USA
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Making a blanket post is just that Match. Again, I really did believe in my heart that I had contacted everyone or at least tried to. Amanda if you heard whispers before my contacting you, then others were told prior to her post, cause as soon as I seen the post I immediately tried to contact everyone. If Helen would have contacted me or TGI regarding the issues, It would have been done even sooner. I don't know when she received her wheels or what the time line is between that and when she made her post. but I am not here to slam her at all, she choose not to contact either of us, and that was her choice. as SOON as I was made aware of the problem, I went to work right away to rectify it.Helen received her wheel the very next day after I shipped them out. No one else had received theirs yet. I am sorry I am new at this and had no clue what else I should have done. I read a lot of how if it were Alicia or Peggy they would have replaced or refunded.. In all vendors cases, if they are not given the knowledge something may be wrong how could it be addressed? Replacement, refund or a way to fix it was offered to all I was able to contact. I honestly feel in my heart I attempted to address the problem as SOON as I was made aware that there was a problem.
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Re: An Important Message re: the Custom Cruiser Wheel
[Re: MatchMakerMagic]
#654953
10/11/08 07:45 PM
10/11/08 07:45 PM
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Joined: Mar 2006
Posts: 21,060 Kansas
LSardou
Glideritis Anonymous
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Glideritis Anonymous
Joined: Mar 2006
Posts: 21,060
Kansas
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Well Pix, you see, we are not allowed to copy and paste from other boards here, so that couldnt be done,and we are not allowed to post the link to LGG here as LGG is NOT a G-rated board. So that is why most of us will say...its on LGG. Because we CANT share it here with you without breaking the rules.
But I do agree, Bourbon should have made a blanket statement on this issue on ALL the boards. I am sure though that she thought she HAD contacted everyone that had one. Im confused on this, as wasn't this from LGG? I read a post on LGG from helen, regarding a screw falling out. I immediately made a post which is as follows.. Okay this is the first time I have posted to this thread, here are some things to keep in mind . 1. I kept the idea of safety as being a top priority, and that I didn't want just another wheel that just went round and round. 2.I for one do not want and have not compared this wheel to the stealth, the wodent, silent spinners or the rowdy wheels. I still believe as I have said many times before that the Stealth is the Rolls Royce of wheels, I will not cut down another wheel to promote this wheel, and I will continue to make any needed changes to ensure it's safety and functionality. 3.These wheels are not the stealth, they will be unique in their own way, just as a Dodge truck is not for everyone, neither is each of the wheels that are available. each person must decide for themselves exactly what it is they are looking for, for each of their gliders. 4.Just as other wheel manufactures, and toy makers and other vendors, the custom choice cruiser will go through a learning curve, a trial and error period till they are perfect. The will not be for everyone, I want this wheel to be different. so with that being said.. I also had functionality in mind. I had a couple of gliders that would not run in any of the three wheels I had in my cage, so by making some adjustments, I found they really loved to play in one of the new wheels. it moves. it is wide enough I had 3 gliders running in it at the same time, I also had a glider running on the top while 2 was running inside.. as for stability.. no, the wheel should not fall over, however as with any wheel It may need secured with cable ties. The Stand pole could be secured with stainless steel screws to avoid them from working loose after desired height is decided upon. I spoke with Jason Karadeema and Priscella Price at the SGGA, they both tighten their wheels to add more tension to make the gliders exercise a bit. That got me thinking more of the reason for the wheels. they are to excercise in, so why not, give them an excercise wheel, I also spoke with others that had gliders that thought the wheel was moving faster than the gliders, joeys as well as older and over weight gliders. Then came the thoughts of them having fun and playing not only in their wheel but around it safely, so it has the bearing assembly in the back that is covered and an area where they can run, jump and play all at the same time. Are they taller? wider? yes by all means, do they spin true and slick no.. but for the most part should be quiet, but then again most toys hanging in the cage are not stationary or move in a specified pattern either, they kinda like the slight movement when they jump on and off of things. I was watching mine jump in and out of the wheel and it was a joy to see them playing , really playing with their wheel. The purpose for the higher stands was several, 1. some I even sent multiple lengths to try different heights for their gliders to see which one they like the bestas high as 10 inches from the base. 2. the higher it is the more the wheel flexes on the stand causing more movements 3. to make the gliders work to get into their wheels, watching them find different ways to do this has been great to watch. 4. For the gliders that love to ride on the outside so they don't get injured. Michele Peace is getting a special wheel made for not only her buddy, but also her play cage. it is big, so will the wheel be that she will be receiving, it is 4ft tall and the wheel has a 10 inch track. I am trying to accommodate the wheels for the cages they are going into. I have spoken at great lengths to those that have ordered these wheels, some more than others. Most are very excited to see what it is I am trying to accomplish. [bold] now as for the screws.. 1. I did not paint them, they are the ones that came with the plate. the heads, I believe are only 1/8 of an inch wide. I did cut them down and tried to only super glue the bottom of the shaft.. to only hold them in place. sadly, I found something I could use only after these all shipped out. but it was too late to do anything directly with the shipped wheels. However; now that one did fall out that is an issue I must deal directly with , with each person that is receiving the wheels. I have no problem addressing the problems directly, and as efficiently as possible. I have contacted a few people earlier before I read this, and now I am going to go back and contact all again, for ideas to replace the screws altogether. Thank you Helen for bringing this to my attention, so I can get is addressed quickly I am trying to contact Helen to discuss the one with the possible bad bearing as well as the screw issue. [/bold] I then proceeded to call each person that had wheels shipped out to them, I offered wheels, money back or options to fix the issue. I tried repeatedly to contact Helen to discuss the options, as she did not contact me to let me know there was an issue, I tried many times left messages etc.. and even pm'ed her after seeing her make a post. I only got the response from that pm today as I wasn't able to get on LGG till tonight. I honestly thought that Gina's wheel was in the next wave of wheels that had been fixed(no screws, no superglue) my apologies to anyone who I didn't contact, I plead that anyone who purchased the custom cruiser please look to see if the holes have screws in them, if they do please remove the wheel from your cage and please contact me directly I sure dont want to break any rules by accident. As long as this was Bourbons post and she copied and pasted it here it's in compliance with the rules.
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Re: An Important Message re: the Custom Cruiser Wheel
[Re: MatchMakerMagic]
#654979
10/11/08 08:58 PM
10/11/08 08:58 PM
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Monster
Unregistered
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Monster
Unregistered
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Hello all - I apologize for neglecting this thread today, I was tending to intros (will post separatly on that in a minute ) I will try to address all the comments made to me in this thread by memory, but I just cannot go back & pull quotes right now, I have had a long day & I'm seeing double. Shauna - I understand what you are saying now about Fawkes. There was no email sent, however, as with any phone conversation, it is possible I missed something. I had spoken to Bourbon about once a week around that timeframe - generally about the bearing assembly. That being said, knowing myself and knowing that I am very safety concious when it comes to my gliders - I would think that if I heard the words "super glue", in a conversation about glider products that I use in my cages, my ears would snap to attention. Bourbon (and for the record) - Like I said on the phone yesterday, I do not believe for a minute that you would ever intentionally put a glider in harms way, making that implication was never my intent. My gliders love the wheel, so I'm very glad there was a fix for this, and I hope you continue your improvement process and keep giving glider owners something new and safe for their babies. To ALL vendors - This is my personal opinion, there are many of them in the world. If you have an issue with your product, your responsibility is to the customer. I could care less if you post on a board or not. You may have customers that don't frequent the boards, they perhaps only go there when they need to ask a question, or purchase supplies - so a post, even if it's on all the boards may not reach all your customers. I think Bourbon tried to go about it the right way by calling each person, but somehow there were still holes. You will have the email addresses of each of your customers, so it does no harm to send a quick email, just to make sure you didn't miss anyone.
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