Posted By: GliderNursery
Shipping Questions - 12/31/12 05:48 PM
For all of you vendors out there, I have a question. Luckily this hasn't happened to me (yet), but I have been discussing this with a couple of people.
When you ship your order out, and you have receipt proof that it was picked up by the post office, and it doesn't reach the destination, what do you do?
A inquiry can be made to the post office, but no guarantees that you would get a response. And with insured orders, you have to wait 30 days to file a claim.
At this point, it is out of our control. Once the post office picks it up, I feel that the vendor has proof that they fulfilled their obligation to ship the order. But what about the customer?
I know the solution to this is to always insure your orders. As a customer you should ask the vendor to insure the package, just realize that it will cost you a few dollars more based on the value of your order.
Any thoughts?
When you ship your order out, and you have receipt proof that it was picked up by the post office, and it doesn't reach the destination, what do you do?
A inquiry can be made to the post office, but no guarantees that you would get a response. And with insured orders, you have to wait 30 days to file a claim.
At this point, it is out of our control. Once the post office picks it up, I feel that the vendor has proof that they fulfilled their obligation to ship the order. But what about the customer?
I know the solution to this is to always insure your orders. As a customer you should ask the vendor to insure the package, just realize that it will cost you a few dollars more based on the value of your order.
Any thoughts?