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#1121984 - 05/31/11 07:44 PM (Toxic cage thread) Msg From Martins Cage Co
Srlb Offline
Glideritis Anonymous

Registered: 10/30/03
Posts: 16745
Loc: St. Johns, Florida
(The following is being sent out by Martins and they have asked me to please pass the word on so all their customers see this.)

Martin’s Cages, Inc.
4554 Marietta Ave.
Columbia, PA 17512
(717)684-1864

May 31, 2011
To our valued customers,

You are receiving this letter because you have purchased a Martin’s sugar glider cage from us some time between October 2010 to present.

We were notified that sugar gliders were becoming ill and some were passing away in PVC coated cages. Some of these sugar gliders were in our PVC coated sugar glider cages.

We are very saddened by these losses and illnesses. We are pet owners ourselves and do understand what you are going through if your gliders are affected.

We have been trying to research this and come up with answers and unfortunately cannot come up with answers quickly enough. We are not sure if it is the PVC coating on the cages or if something else is causing this problem. There are gliders becoming ill in other cages, not just Martin‘s and cages built from wire using a wire manufacturer other than the wire manufacturer that we use. We are not saying it is definitely the cages making the gliders sick, we’re just taking the steps to make sure your glider is safe in case it is a PVC coated wire problem.

At this time if you haven’t had any problems with your sugar gliders becoming ill and you have purchased a PVC coated cage please remove your sugar glider(s) from the cage.

We are working on a new line of sugar glider cages. We were not comfortable placing a recall on the cages and sending out new PVC coated cages since no one knows what exactly is the problem.

We will soon have available our sugar glider cages made in powder coated wire. This will take a little time since we don’t powder coat at our facility but as soon as the new powder coated sugar glider cages are available we will be happy to replace your existing cage with a powder coated version of the cage model you purchased.

It would be helpful if you could please e-mail us at sales@martinscages.com once you receive this letter so we can put you on the priority list to have a new powder coated cage shipped out to you. Please put “cage replacement” in the subject line and include your name and current address.

Thank you!

Skip & Diana Martin
Martin’s Cages, Inc.


Edited by sugarlope (10/09/11 04:55 PM)
Edit Reason: changed title
_________________________
Peggy
Critter Love
Critter Love® Diet Center

If you want to know what a person is like, watch how he treats others.

You'll never know what the outcome is if you don't step up and try.


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#1121990 - 05/31/11 07:59 PM Re: A Message From Martins Cage Company [Re: Srlb]
Sherri Offline
Glider Addict

Registered: 11/02/06
Posts: 3826
Loc: Big Sandy TN
That is awesome news!
_________________________
sherri

Forever home to a wide variety of animals, domestic, farm and exotic.
My passion is my little suggie sweethearts! 731-441-9814


http://www.newbysglidernook.com/index.html

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#1121991 - 05/31/11 08:00 PM Re: A Message From Martins Cage Company [Re: Srlb]
GliderNursery Offline
Glideritis Anonymous

Registered: 09/14/07
Posts: 20049
Loc: North Central Ohio
smile
_________________________
Shelly

Don't sacrifice quality information for convenient information.


Glider Nursery

Sugar Glider Foundation



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#1122004 - 05/31/11 08:23 PM Re: A Message From Martins Cage Company [Re: Srlb]
ValkyrieMome Offline
Glideritis Anonymous

Registered: 01/13/07
Posts: 10983
Loc: Denton, TX
Makes SO MUCH MORE SENSE to me than the way (PPP) Perfect Pocket Pets is doing it!

I really don't trust replacing an affected cage with a cage made of the exact same material!

I'm sad that Martins took so long to make this statement, and it is regretful that they seem to have been pressured by (PPP) Perfect Pocket Pets's actions into taking action for themselves. (Why is a reputable cage company waiting for a mill broker to take the lead??). However, I think the *way* they are saying they'll take care of the problem makes TONS more sense!
_________________________
Alden
"Animals can communicate quite well. And they do. And generally speaking, they are ignored." Alice Walker


Mom to Valhalla; 6 cats; 1 macaw; 2 hedgehogs;
and very many great gliders!

(plus the 2 skin kids)
valkyriegliders.com

Kyrie, nothing will ever fill the hole you left in my heart.

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#1122009 - 05/31/11 08:27 PM Re: A Message From Martins Cage Company [Re: Srlb]
Sherri Offline
Glider Addict

Registered: 11/02/06
Posts: 3826
Loc: Big Sandy TN
Alden, (PPP) Perfect Pocket Pets is not sending out the same wire replacement cages. That would be counter productive now wouldn't it?
_________________________
sherri

Forever home to a wide variety of animals, domestic, farm and exotic.
My passion is my little suggie sweethearts! 731-441-9814


http://www.newbysglidernook.com/index.html

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#1122011 - 05/31/11 08:31 PM Re: A Message From Martins Cage Company [Re: Sherri]
WintersSong Offline
Glider Slave

Registered: 10/26/09
Posts: 2294
Loc: NY
Originally Posted By: Sherri
Alden, PPP is not sending out the same wire replacement cages. That would be counter productive now wouldn't it?


What are the cages that (PPP) Perfect Pocket Pets is sending out made of? Is it pvc coated wire, or..?
_________________________
~*Sara*~

"And the day came when the risk to remain tight in a bud was more painful than the risk it took to blossom." ~Anais Nin

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#1122017 - 05/31/11 08:40 PM Re: A Message From Martins Cage Company [Re: WintersSong]
Srlb Offline
Glideritis Anonymous

Registered: 10/30/03
Posts: 16745
Loc: St. Johns, Florida
Sara, the cages that (PPP) Perfect Pocket Pets are sending out are indeed PVC Coated HOWEVER, it is from a totally different manufacturing company. One that has had NO cases of any issues, unlike the others...

I applaud BOTH Martins and (PPP) Perfect Pocket Pets for stepping up and doing right for the GLIDERS and the glider owners in this case.

Doesnt matter why someone is doing it, or how they are doing it, the fact of the matter is both companies are being proactive to make it better for the GLIDERS.

As I told someone on the phone today, NOBODY is to *Blame* here, NOBODY (including the Manufacturing Companies) did anything to cause harm intentionally.

Nobody is saying anyone HAS to take a cage from (PPP) Perfect Pocket Pets that they are generously offering to HELP out... they can continue to leave their gliders in the pop up dog crates or aquariums or go down and buy something else while waiting on replacements. But the help has been offered, and it saddens me to see the ONLY ones that seem to be *nitpicking and complaining* or passing judgement are those that dont even have any gliders affected.

Time to put your emotions and likes and dislikes aside folks and do what you see these two companies doing....Working towards trying to make things better for the GLIDERS and leaving the PEOPLE out of it. Just sayin.
_________________________
Peggy
Critter Love
Critter Love® Diet Center

If you want to know what a person is like, watch how he treats others.

You'll never know what the outcome is if you don't step up and try.


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#1122025 - 05/31/11 09:23 PM Re: A Message From Martins Cage Company [Re: Srlb]
Megs
Unregistered


I'll be the first to admit I'll never be supportive of (PPP) Perfect Pocket Pets but I give them props for stepping up and doing what's right in regards to this situation.
I'm glad Martin's is stepping up and doing what's right now.

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#1122031 - 05/31/11 09:36 PM Re: A Message From Martins Cage Company [Re: Srlb]
DCMuffin Offline
Glideritis Anonymous

Registered: 03/21/10
Posts: 28202
Loc: Washington D.C. Metro Area
thumb
_________________________
Aimee & The Monkeys

www.gliderchef.com

www.thejumpinmonkey.com

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#1122061 - 05/31/11 10:22 PM Re: A Message From Martins Cage Company [Re: Srlb]
fox0r Offline
Glider Guardian

Registered: 01/01/07
Posts: 1061
Loc: Meridian, ID
I emailed Martin's to ask if there were going to be any fees or shipping costs associated with this. I'll be sure to report back what they say.

Having to ship a Martin's Cage back would be a major PITA, though it would be understandable. Those buggers weigh a ton!
_________________________
-Jen

Sugar Mountain - Sugar gliders in Idaho!

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#1122153 - 06/01/11 01:01 AM Re: A Message From Martins Cage Company [Re: Srlb]
Gizmogirl Offline
Glideritis Anonymous

Registered: 07/31/09
Posts: 13454
Loc: South Africa
Glad they stepped up. clap
_________________________
Casper & Liezl
:grey:Gizzy, Boesman, Muchu, Kiamon, Sky & Boog:grey:
A glider's eyes have the power to speak a great language

RIP Sugar 2009 & Kaida 2013

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#1122185 - 06/01/11 02:57 AM Re: A Message From Martins Cage Company [Re: Srlb]
Trigger Offline
Glider Addict

Registered: 10/07/07
Posts: 3970
Loc: Spring, Texas
Yay, glad they are finally addressing their customers' concerns.
_________________________
»-(¯`v´¯)-»MO MONEY!»-(¯`v´¯)-»
kids Chance, Dylan, John, & Kayla
Skittles, Snupi, Snuki, Lucy, Shanu, Caspian, Ivy, Kalysta, Kaliya, Santee, Cheyenne, Apache, Comanche, Twirpy, Meribelle, Santeria, Shyamalan, Sebastian, Zoey, Naira & Katsu
www.jensfuzzyfriends.com

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#1122315 - 06/01/11 12:23 PM Re: A Message From Martins Cage Company [Re: Srlb]
BCChins Offline
Glider Addict

Registered: 11/16/05
Posts: 3089
Loc: Central Connecticut
clap
_________________________
Have a Good Day
Brenda &
Mr. Magoo

Friendly Reminder please have an e-collar ready before you need it......

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#1122500 - 06/01/11 07:31 PM Re: A Message From Martins Cage Company [Re: BCChins]
KarenE Offline
Owner

Registered: 03/25/00
Posts: 41295
Loc: LittleRock, AR USA
This post has been edited and returned to the board. Thank you, Aimee.

If there are any further problems, please use the notify moderator button as before or notify either Eddie or me.



Edited by KarenE (06/01/11 07:35 PM)
_________________________
Your Sugar Glider Resource Center
Sugar Glider Help



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#1122509 - 06/01/11 07:52 PM Re: A Message From Martins Cage Company [Re: Srlb]
Rocky_D Offline
In Pouch

Registered: 01/11/11
Posts: 31
Loc: North Little Rock, AR
We were pleased to received that email even though we purchased another bird cage large enough for Rocky and Oscar both. We were ready to sand blast the Martins cage and have it powder coated localy. Looks like we will just wait now. smile
_________________________
Bob n Glenda


:grey: Rocky D

:rbridge: Taz

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#1122643 - 06/02/11 12:47 AM Re: A Message From Martins Cage Company [Re: Srlb]
fox0r Offline
Glider Guardian

Registered: 01/01/07
Posts: 1061
Loc: Meridian, ID
They said no fees, and they aren't sure what is going to go on with old cages yet.
_________________________
-Jen

Sugar Mountain - Sugar gliders in Idaho!

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#1122717 - 06/02/11 08:20 AM Re: A Message From Martins Cage Company [Re: Srlb]
DCMuffin Offline
Glideritis Anonymous

Registered: 03/21/10
Posts: 28202
Loc: Washington D.C. Metro Area
Martin's is working on the return issue and at this point, it looks like when the new cages are sent out, they will do so with a return label and you will be able to send back your old cage in the new cage packaging, attach the label and off it goes. There will be no fees associated with sending it back.
_________________________
Aimee & The Monkeys

www.gliderchef.com

www.thejumpinmonkey.com

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#1122783 - 06/02/11 11:26 AM Re: A Message From Martins Cage Company [Re: Srlb]
GliderNursery Offline
Glideritis Anonymous

Registered: 09/14/07
Posts: 20049
Loc: North Central Ohio
That's a great way to handle it! Then the "bad" cages won't end up on the secondary market. smile
_________________________
Shelly

Don't sacrifice quality information for convenient information.


Glider Nursery

Sugar Glider Foundation



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