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#1381561 - 11/07/14 03:59 PM Freak out
Lory Offline
Out of Pouch

Registered: 10/04/14
Posts: 54
Loc: South Carolina
So I decided to go with the custom cage set up and ordered two set like suggested. I need a suggestions or help. She made them and everything but the lady said she had forgotten about them and was glad I emailed her and she'd send them in the morning. That was on 28th of Oct. they would be sent out and I haven't received anything. What should I do? I only have about a week until I get my babies and don't have time to reorder another set let alone two. Plus I paid with paypal so .....

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#1381563 - 11/07/14 04:07 PM Re: Freak out [Re: Lory]
Terry Offline
Glider Addict

Registered: 04/29/12
Posts: 4836
Loc: Maryland
First, I would contact vendor again and ask if she indeed shipped items, if she has, let her know you haven't received them yet and ask if she has a tracking number, most vendors I believe use those.

If you have no luck with that, tell her you want a refund. If she doesn't work with you, you'll have to file a dispute with PayPal.


Please let us know how this goes.

I sent you a pm.


Edited by Terry (11/07/14 04:13 PM)
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Lives with:
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3 Sugies, (Ollie, Lulu, & Skadoosh)


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#1381564 - 11/07/14 04:23 PM Re: Freak out [Re: Terry]
Lory Offline
Out of Pouch

Registered: 10/04/14
Posts: 54
Loc: South Carolina
I Messaged her three times awhile back she got back to me yesterday saying she'd message me when she got back to her desk in a couple of hours. I haven't heard back from her and have messaged her 3 more times since then. frown I don't have time to have anything made custom for my babes.

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#1381565 - 11/07/14 04:40 PM Re: Freak out [Re: Lory]
Raelea Offline
Out of Pouch

Registered: 10/31/14
Posts: 42
Loc: Alberta, Canada
Could you buy or borrow a smaller cage in the meantime?
I had the same problem, the cage I purchased was let getting to me as well, I even postponed getting my babies a week frown
I ended up borrowing a bird cage from a friend, that the babies stayed in for about 2 days. It was smaller than ideal but with some toys and perches it did well for them. I'll probably actually buy my own for when I need to travel or they need to go stay with family while I'm away or anything.
I hope she gets back to you soon.

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#1381567 - 11/07/14 05:16 PM Re: Freak out [Re: Lory]
Lory Offline
Out of Pouch

Registered: 10/04/14
Posts: 54
Loc: South Carolina
Oh Raelea it's the fleece pouches, purses, corner things, etc. It's not the cage it's their sleeping items. I heard they get their nails stuck so I made the decision to buy custom ones safer for my babies. But of course something went wrong.

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#1381570 - 11/07/14 05:29 PM Re: Freak out [Re: Lory]
KarenE Offline
Owner

Registered: 03/25/00
Posts: 41153
Loc: LittleRock, AR USA
File a complaint with Paypal. I think you will be surprised how quick you get a response from her if not your package wink

If you ordered as the result of an ad she placed on GliderCENTRAL, shoot me a PM. If not, I can't help.

At any rate, try paypal for sure.
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#1381573 - 11/07/14 05:51 PM Re: Freak out [Re: Lory]
Lory Offline
Out of Pouch

Registered: 10/04/14
Posts: 54
Loc: South Carolina
I'll message you karenE.

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#1381640 - 11/08/14 04:55 AM Re: Freak out [Re: Lory]
JillMarie Offline
Serious Glideritis

Registered: 01/03/09
Posts: 7748
Loc: New Jersey
It is always sad when something like this happens. As a customer it is frustrating when you are looking forward to something being delivered in a timely manner, and then it doesnt show, or show on time (had that last week with something and it drove me nuts)

As a vendor I always use tracking numbers, for piece of mind for both myself and customer. I use priority so depending on location takes 2 to 3 days which is nice as I hate to wait too. If using priority, insurance is included up to $50.



Edited by Feather (11/12/14 02:51 PM)
Edit Reason: removed text - Feather
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^website link wink

Remember that God Loves You!

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#1381835 - 11/10/14 09:57 AM Re: Freak out [Re: Lory]
Kris_N_Zoe Offline
Glider Slave

Registered: 08/25/14
Posts: 1816
Loc: Longview, Texas
So sorry to hear about your troubles. upset Hope you get it sorted out quickly! hug2


Edited by Feather (11/12/14 03:01 PM)
Edit Reason: removed text
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Pibble pup Jenson jump Glide free: Smoke (6/16/15) and Zoey (10/2/15) :rbridge:

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