Sugar Glider Community Calendar

Please click here to see larger view
Articles
More coming soon!!
Today's Birthdays
AWdesign, HappyToBeHere, pandababy
Featured Member
Registered: 01/08/17
Posts: 2
Last 10 Posts
Hi, I'm new and don't know what I'm doing
by Ladymagyver
0 seconds ago
What color is she?
by lilqwen
51 minutes 55 seconds ago
No Pom means neutered right?
by Feather
54 minutes 42 seconds ago
RV Life with Gliders?
by Stef333
Today at 11:37 AM
Where Should I Get My Sugar Gliders?
by KarenE
Today at 10:22 AM
Ollie's Mouth Wound
by Feather
Today at 08:45 AM
Bonding setback
by Cori
Today at 12:05 AM
Owwwwww owww oww oww oww!
by Feather
Yesterday at 11:01 PM
4 week process I don't want to mess it up -suggestions -
by 1daddyglider1
Yesterday at 06:46 PM
VITA-MEALIE SUGGIE SPECIAL
by Camille
Yesterday at 05:40 PM
Google+

Facebook
Join Us On Facebook
Topic Options
#1406670 - 01/20/17 01:49 PM Pocket Pets -- Looking for advocates
clkd Offline
New Member

Registered: 01/20/17
Posts: 1
Loc: Washington, USA
Hi there everyone! I am a new member to this forum, but have been poking around for over a year now!

I saw a Pocket Pets booth in October of 2015 near my hometown in Washington state. I of course fell head over heels in love with these animals, and was convinced that I needed one as a pet. They were giving their spiel, saying how they do not require a vet, that they can be given a pellet died (sold by them, of course), they can live ALONE and in a SMALL cage, etc. I ended up going home without gliders, but took one of their flyers and started research. I wanted to learn anything and everything about the animal before I considered adopting much, especially because they are such expensive animals. I did a ton of research and finally felt ready to own these animals, but did not see them again at another booth, and could not find any in the area near to me, so I let it go.
In July of 2016, a family member of mine was getting rid of their pair of sugar gliders, which they had received from Pocket Pets. I adopted the two from her - a male and a female - and named them Buzz and Peaches.

In December of 2016, Buzz got very sick, started seizing, and I ended up having to have him put down. The vet bill was fairly high (around $250) and I was hoping that Pocket Pets would at least offer to cover some of this bill. Since then, I have been trying to take advantage of the 12-year warranty that Pocket Pets offers with all of their animals. Peaches, my surviving glider, began to show signs of anger and depression, which has been stressing me out a lot. I was handed from person to person in the Pocket Pets company, and FINALLY, after a month, was told to attend a convention near me, and that I would be able to pick up my baby right at the convention. I paid to get into the convention ($12) and for parking ($5) and when I got inside, I found that the Pocket Pets booth was empty. I called my point of contact and got a text back saying that they had cancelled their appearance. They had failed to tell me this, which I was furious about. They told me that I could just meet them next month at their next appearance. At this point I am nearing $300 in the hole, ON TOP of the cost of the animals' adoption.

I talked to the company today and was not offered any apology. I was told to attend ANOTHER conference, and that I could pick up my baby there. I know that I will have to pay to park and attend this conference, as well as take MORE time off of work. They are still requiring me to pay for my replacement baby. If I do follow through with this, I will be in the hole somewhere in the range of $500. This is ridiculous.

I have sent numerous emails, made numerous phone calls, and have even sent a letter to the company. They have refused to make me a priority, and as a result my baby, Peaches, is sad, lonely, and depressed. I have asked to speak to someone higher up in the company, and have been refused that information.

I asked Ryan, my adoption specialist, where they get their animals, and he refused to say anything more than the animals all come from Florida. I asked if I could find any further information on the internet, and he said that nothing is posted on the internet about their breeding facilities. This seems odd to me.

At this point, I am done dealing directly with it's "customer service reps", and am wanting to bring legal services into the matter. I am looking for people who are willing to give statements on this company, especially those who have had personal experiences with the company. If anyone is willing, please send me an email to the address clkdsugargliders@gmail.com. I am willing to keep all people updated, and willing to protect people's personal information if they do not want their names attached to their stories.

I am a very passionate person, and I think that the animals of this company are not being treated fairly. Beyond that, I do not want any more people to have to go through what I have been put through with this company. I am considering standing outside of conventions they are attending and telling people my story as they enter, just so that they do not purchase their animals from this company. If anyone is willing to help me, in any possible way, please send me an email.

I'm hoping that this will sprout and become something larger, and that something will be done to stop the company. I am reaching out to news stations in the area tomorrow, and eventually hope to start fundraising in order to bring justice. I appreciate any help that people are willing to give me!

Thanks,
Court

Top
Current Research, Studies & Resources
#1406671 - 01/20/17 06:55 PM Re: Pocket Pets -- Looking for advocates [Re: clkd]
Feather Offline
Administrator

Registered: 01/19/08
Posts: 11645
Loc: Wisconsin
Have you tried a snail mail letter to their address on the web site?

407 Old Stone Bridge Road
Goodlettsville,TN 37072

I would address it Pocket Pets, Attn: Virgil Klunder.

You have a lot of money invested already. You could just call Pocket Pets a wash and find a reputable breeder to get a joey from.

breeders will ship you a glider to the airport, they do it all the time. If you click on the word "breeder" it will take you to the database with breeders listed in it.

Please keep us posted on your progress.
_________________________
Kimberley
Feathers-Sweetie, Sklyar Blue, Mister Peanut, Big Mack & Ibo
Fur-Widget, Gadget, Guinan, Mr. Spock, T'Mir, Micheal, Flower & Pappy :bb: T'Pol, Pandora, Elizabeth & Curzon :wfb: TY, TJ & T'Pring :rtmo: O'Ryan :leu:
Forever in my heart, Gizmo, Tucker and the rest of my babies over the :rbridge:


Top
#1406683 - 01/21/17 08:40 AM Re: Pocket Pets -- Looking for advocates [Re: clkd]
Srlb Offline
Glideritis Anonymous

Registered: 10/30/03
Posts: 16700
Loc: St. Johns, Florida
Do you have the contract that was signed when the glider was originally purchased?

Is the 12 year guarantee still in place if the glider is rehomed? Does it say this in the contract?

If so, can you please send me a copy of the contract and note the part where it states that and I will personally get in touch with the owner of the Company for you.

Quote:
The vet bill was fairly high (around $250)


To be completely honest, this is not a high vet bill for a sugar glider or any other type of exotic animal.

I do agree you should have been contacted if they had cancelled their appearance and you should be reimbursed for that.

As for your other glider showing a change in behavior, please take that one into the vet for a wellness check.

I have lost several gliders over the years and the surviving one really does not change their behavior much at all. Glider can indeed live by themselves and be very happy.

As for the diet, it has been laboratory tested and approved. They now offer it with the Glide R Gravy (however that is not in their script, but is on their cd and in newsletters) and is a good, safe diet to feed.
_________________________
Peggy
Critter Love
Critter LoveŽ Diet Center

If you want to know what a person is like, watch how he treats others.

You'll never know what the outcome is if you don't step up and try.


Top
#1406694 - 01/22/17 10:41 AM Re: Pocket Pets -- Looking for advocates [Re: clkd]
Stef333 Offline
Glider Explorer

Registered: 11/09/16
Posts: 160
Loc: Seattle, WA USA
Hi Court,

I also got my two gliders from Pocket Pets after meeting them at the Puyallup Fair last September, and have since learned that the company is somewhat notorious in the glider community. A quick google search should put you in touch with people who've had experiences similar to yours.

I think Peggy offers a great option to help get you in contact with the right people to honor your contract, but there are also two Washington state breeders listed on this site if you don't want to continue working with Pocket Pets.

Good luck!
Stef
_________________________
:grey: Yoda :grey: Jabberwinky

Top
#1406787 - 01/27/17 05:38 PM Re: Pocket Pets -- Looking for advocates [Re: clkd]
mechnut450 Offline
Glider Lover

Registered: 03/02/14
Posts: 550
Loc: Delaware
Oh man the stories I can attest to with dealing with pocketpets. I know of 3 gliders that died from improper cages( that contracted built by another company, and how I acquired our precious Muffin cause of them.)
_________________________
Married to ringtail
Freya, Elda, Leeloo, Muffin, Sasha, Sammi ,Vino :grey:
Momo :plat:
Marshmallow :leu:
Sterling :cream:


My opinion is not endorsed or reflected by my employer or others they are my personal thoughts. If you have issues with my post take it up with me!!!!

Top
#1406801 - 01/28/17 07:47 AM Re: Pocket Pets -- Looking for advocates [Re: mechnut450]
Srlb Offline
Glideritis Anonymous

Registered: 10/30/03
Posts: 16700
Loc: St. Johns, Florida
Gliders that died from cages was due to a toxicity issue which Pocket Pets stepped up and took care of, not only for themselves, but many of the Martins cages as well. We cannot blame them for the deaths.

Sugar gliders do not die due to improper cage sizes. There is a mill breeder that literally has thousands of gliders and their cages are only 12x18x18
_________________________
Peggy
Critter Love
Critter LoveŽ Diet Center

If you want to know what a person is like, watch how he treats others.

You'll never know what the outcome is if you don't step up and try.


Top




Moderator:  Feather, KarenE, Philwojo 
Sugar Glider Help Page



Please click above to see how you can help!!

Moon
CURRENT MOON
Who's Online
2 registered (Ladymagyver, kidqwik), 16 Guests and 61 Spiders online.
Key: Owner, Admin, Mod
Newest Members
Piper, Trixie, JPCox, PipersGlider, Jwhite
6188 Registered Users
Forum Stats
31 posts in the last 24hrs
6188 Members
132 Forums
8565 Topics
144833 Posts

Max Online: 478 @ 07/15/07 01:24 AM
Last 10 New Topics
No Pom means neutered right?
by lilqwen
Today at 03:16 PM
What color is she?
by lilqwen
Today at 03:02 PM
Hi, I'm new and don't know what I'm doing
by Piper
Today at 09:40 AM
Ollie's Mouth Wound
by Nejwig
Yesterday at 09:52 PM
Photo of the Month Voting
by KarenE
Yesterday at 04:32 PM
April 2017 photo of the month contest poll.
by Philwojo
Yesterday at 04:14 PM
4 week process I don't want to mess it up -suggestions -
by SugarBearMomma
Yesterday at 05:23 AM
IMPORTANT REMINDER/Photo Contest
by KarenE
04/23/17 11:44 AM
Wise Sayings
by TwoDog
04/23/17 06:29 AM
Bonding setback
by Cori
04/21/17 01:45 PM
(Views)Popular Topics
I just found a lump on Timmy's chest--HELP! 20195282
Spencer needs your prayers/good thoughts 12453741
TEXAS 590638
Pitbull biter needs advice/help 512175
OHIO 450129
Member Titles 404000
MISSOURI 343793
HOLY CRACKERS AMERICAN HPW's 315735
OKLAHOMA 305133
UTAH 291902
Supported Browser
This site was tested and is best viewed in Google Chrome & Mozilla FireFox



Firefox 3

Download your copy today!!!


GliderCENTRAL
©1998-2017