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Freedom Wheel Concern from AtticWorx #1418738
12/15/18 11:56 AM
12/15/18 11:56 AM
Joined: Nov 2018
Posts: 2
O'Fallon, Missouri
L
Lauralai77 Offline OP
New Member
Lauralai77  Offline OP
New Member
L

Joined: Nov 2018
Posts: 2
O'Fallon, Missouri
Hi all, first time poster and new glider mom.

A few weeks ago, I e-mailed AtticWorx to confirm the correct installation of the trim trax. I didn't get a response, so this morning I went to their Facebook page to send them a message there. I saw that they posted 2 days ago that they are temporarily suspending the sales of Freedom wheels and ask that owners remove them from cages, followed up by a post yesterday that says, "In the meantime you can pop the caps off of your wheels and inspect them. If you don’t see any defects, you can replace them in your cage. You can even leave the caps off if you like. Many wheels have been used with out caps in the past. Also just like any other product that you use in your pets cage, please inspect them daily." From a photo someone posted on a comment to their post, it looks like the back of the wheel, where the hole is for the bolt to go through, had cracked and a piece broke off, leading to the hole not being circle-shaped. When I went to their website, it says that Freedom wheels have temporarily been discontinued.

I followed them to get updates, but wanted to make everyone who has a Freedom aware.

In the meantime... I guess the kids are getting a Raptor Wheel for Christmas, and if the Freedoms are deemed safe, I'll have a extra wheel for tent time.

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Re: Freedom Wheel Concern from AtticWorx [Re: Lauralai77] #1418740
12/15/18 12:18 PM
12/15/18 12:18 PM
Joined: Mar 2000
Posts: 42,450
LittleRock, AR USA
KarenE Offline
Owner
Happy Birthday KarenE  Offline
Owner

Joined: Mar 2000
Posts: 42,450
LittleRock, AR USA
Thank you for your post. I am sure Anita and her crew are doing everything possible to solve this problem.


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Re: Freedom Wheel Concern from AtticWorx [Re: Lauralai77] #1418752
12/16/18 09:50 PM
12/16/18 09:50 PM
Joined: Jan 2010
Posts: 443
Colorado, USA
Paani Offline
Glider Lover
Paani  Offline
Glider Lover

Joined: Jan 2010
Posts: 443
Colorado, USA
Went to their website since I don't do Facebook and saw a notice of temporary discontinuance. I hope they track the issue down soon as I think it's the best wheel I've come across.

Attached Files

Judah :grey: Nala, Ronald & Reuel (formerly Eladio & Petal) :plat:
Anson :rbridge: Lele :rbridge: Laki :rbridge:
Re: Freedom Wheel Concern from AtticWorx [Re: Lauralai77] #1418753
12/16/18 11:23 PM
12/16/18 11:23 PM
Joined: Sep 2015
Posts: 169
indiana
BYK_Chainsaw Offline
Glider Explorer
BYK_Chainsaw  Offline
Glider Explorer

Joined: Sep 2015
Posts: 169
indiana
I'll have to inspect the two I have, I really like them.

BUT KEEP IN MIND.

my other wheels are the regular, raptor and custom cuiser etc. These backs are made from the lid of 5 gallon buckets, I had
one start with a small crack (on the lid seam) and grow to 2 inches long, so I had to take it out of cage. One nail or leg in the crack would be bad.
So even with the other wheels give them a good look over when you take them out to clean them or every so often, they
can still go bad.


John and Charlene
Gizmo :grey: / link :bb: / Sophie :wfb: / Riggs :grey: / scarface :grey: / gus :wfb: / connor :grey: / cupcake :leu: / delila :grey: / shylow :plat: / pinkie :cream:
Re: Freedom Wheel Concern from AtticWorx [Re: Lauralai77] #1418955
12/27/18 03:54 PM
12/27/18 03:54 PM
Joined: Nov 2018
Posts: 2
O'Fallon, Missouri
L
Lauralai77 Offline OP
New Member
Lauralai77  Offline OP
New Member
L

Joined: Nov 2018
Posts: 2
O'Fallon, Missouri
I looked mine over and it seems fine. I'll keep checking it along with everything else in the cage that gets checked for safety. Also, they did let me know - the TrimTrax inserts for the Freedom wheels are installed on the inside of the wheel.


Here's their update from Facebook:

"Our decision to stop sales on our website was to give us time to sort out the mass confusion created in some online forums and Facebook pages...not sure we have it all sorted out yet. In a few days we were overwhelmed by hundreds of emails, messages and texts to process during this already busy holiday season. So far, only a few actually had a problem with their wheel. Many were people who wanted reassurance. Many were people who just wanted to let us know that they loved us and supported us. And some were people who posted and messaged using up to 4 different names...or no names at all. Adding to the confusion is some wheels were bought through Amazon and authorized distributors. Many of these people can’t remember where they bought their wheel from or when.

Our distributors are independent businesses and some of them asked what they should do. At that time we were still sorting things out and we told them to use their own discretion, and to make sure that people are aware of the situation.

We don’t have many of these wheels in stock but I can assure you that once the dusts settles, we will continue to sell them. At this point we are not sure what caused a small amount of them to break but we are still waiting on the majority of them to come back to us for failure analysis. As always, it is your choice what products you feel comfortable putting in your cages.

AtticWorx has been doing business since April of 2004. We are one of the oldest companies in this community and other communities. We have seen many companies come and go. We have survived by being the leader in innovation and by taking care of you the customers.

If you have inquiries, please go to charlie@atticworx.com

As always, please feel free to copy this and paste it wherever necessary."

Re: Freedom Wheel Concern from AtticWorx [Re: Lauralai77] #1418956
12/27/18 04:55 PM
12/27/18 04:55 PM
Joined: Oct 2014
Posts: 3,280
SW Missouri
Ladymagyver Offline
Moderator
Ladymagyver  Offline
Moderator

Joined: Oct 2014
Posts: 3,280
SW Missouri
I hadn't seen this from Atticworks yet. Thanks for posting.

I have come to a few of my own theorys, but will wait for their results.

I have always stood behind their raptor wheels even when I had to replace the track after almost 4 years.

Thank you again for posting.


Dawn

https://www.facebook.com/uptilldawngliders/

Be patient,
and
Trust your journey....




Fiona :grey:
Dot :grey:

Stewie :rtmo:
Re: Freedom Wheel Concern from AtticWorx [Re: Lauralai77] #1419090
01/15/19 12:37 AM
01/15/19 12:37 AM
Joined: Jan 2010
Posts: 443
Colorado, USA
Paani Offline
Glider Lover
Paani  Offline
Glider Lover

Joined: Jan 2010
Posts: 443
Colorado, USA
I am still very impressed with what I see in the Freedom Wheel. It is a heck of an improvement over my other wheels, including a 9-year-old Raptor. About the only thing the Raptor and similar wheels have over the Freedom is that I could expand the width of the Raptor easily if I wanted to but the Freedom is what it is.


Judah :grey: Nala, Ronald & Reuel (formerly Eladio & Petal) :plat:
Anson :rbridge: Lele :rbridge: Laki :rbridge:

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