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An Important Message re: the Custom Cruiser Wheel #649823
10/03/08 03:58 PM
10/03/08 03:58 PM
Joined: May 2007
Posts: 2,511
Texas
Jackie_Chans_Mom Offline OP
Glider Addict
Jackie_Chans_Mom  Offline OP
Glider Addict

Joined: May 2007
Posts: 2,511
Texas
The Glider Initiative wishes to thank all of you in the community who have supported us and our store thus far.
The TGI board has made the decision to discontinue selling or handling of the Custom Cruiser Wheel. As of October 1, the Custom Cruiser Wheel and all rights to the wheel have been transfered SOLELY to the possession of Bourbon. For those of you who wish to purchase the Custom Cruiser Wheel, you will need to direct your questions and inquiries to Bourbon. TGI will not respond to questions about the wheel or requests to purchase this wheel.


Val Betts
PR/Education Director for TGI


~~ Val B ~~ 806-803-0318
Daily giving the abused, unloved, unwanted and neglected SOMETHING TO BELIEVE IN

PLEASE COMPLETE YOUR SUGAR GROUP SURVEYS!!!!!!!!!!!!
Re: An Important Message re: the Custom Cruiser Wheel [Re: Jackie_Chans_Mom] #649831
10/03/08 04:05 PM
10/03/08 04:05 PM
Joined: Aug 2006
Posts: 11,015
MA
pappy1264 Offline
Glideritis Anonymous
pappy1264  Offline
Glideritis Anonymous

Joined: Aug 2006
Posts: 11,015
MA
Well, I am waiting on mine, will I still be getting them? I sent the money to TGI.


Timmy, Gidget(RIP), Bandit, Petey(RIP), Phoebe, Jake (RIP) Piper(RIP), Pru(RIP), Paige, Cole, Molly(RIP), Oliver, Wyatt, Roo(RIP), Romeo, Pennie, Mandy(RIP), Madison, Garth, Kikipoo, Stasia, Bella, Petunia(RIP), Helen, Sydney, Kizzy and Sweet Pea's mom,
Mary
Re: An Important Message re: the Custom Cruiser Wheel [Re: pappy1264] #649907
10/03/08 07:22 PM
10/03/08 07:22 PM
Joined: Oct 2007
Posts: 3,970
Spring, Texas
Trigger Offline
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Trigger  Offline
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Joined: Oct 2007
Posts: 3,970
Spring, Texas
Mary, I would just call Bourbon and make sure yours are in the works.


-(`v)-MO MONEY!-(`v)-
kids Chance, Dylan, John, & Kayla
Skittles, Snupi, Snuki, Lucy, Shanu, Caspian, Ivy, Kalysta, Kaliya, Santee, Cheyenne, Apache, Comanche, Twirpy, Meribelle, Santeria, Shyamalan, Sebastian, Zoey, Naira & Katsu
www.jensfuzzyfriends.com
Re: An Important Message re: the Custom Cruiser Wheel [Re: Trigger] #649990
10/03/08 09:34 PM
10/03/08 09:34 PM
Joined: Aug 2006
Posts: 11,015
MA
pappy1264 Offline
Glideritis Anonymous
pappy1264  Offline
Glideritis Anonymous

Joined: Aug 2006
Posts: 11,015
MA
I'll call her this weekend, thanks!


Timmy, Gidget(RIP), Bandit, Petey(RIP), Phoebe, Jake (RIP) Piper(RIP), Pru(RIP), Paige, Cole, Molly(RIP), Oliver, Wyatt, Roo(RIP), Romeo, Pennie, Mandy(RIP), Madison, Garth, Kikipoo, Stasia, Bella, Petunia(RIP), Helen, Sydney, Kizzy and Sweet Pea's mom,
Mary
Re: An Important Message re: the Custom Cruiser Wheel [Re: pappy1264] #649996
10/03/08 09:44 PM
10/03/08 09:44 PM

J
joan248
Unregistered
joan248
Unregistered
J



Does Bourbon have a web-site?

Re: An Important Message re: the Custom Cruiser Wheel [Re: ] #653977
10/09/08 10:38 PM
10/09/08 10:38 PM

M
Monster
Unregistered
Monster
Unregistered
M



Can those of us who have purchased the wheel THROUGH TGI please have a more thorough explination?

Re: An Important Message re: the Custom Cruiser Wheel [Re: ] #654040
10/09/08 11:46 PM
10/09/08 11:46 PM
Joined: May 2007
Posts: 2,511
Texas
Jackie_Chans_Mom Offline OP
Glider Addict
Jackie_Chans_Mom  Offline OP
Glider Addict

Joined: May 2007
Posts: 2,511
Texas
Gina - if you have purchased and not received a wheel, please contact me. At this time, TGI has no record of any outstanding orders. I will be happy to take care of this for you if we are in error.


~~ Val B ~~ 806-803-0318
Daily giving the abused, unloved, unwanted and neglected SOMETHING TO BELIEVE IN

PLEASE COMPLETE YOUR SUGAR GROUP SURVEYS!!!!!!!!!!!!
Re: An Important Message re: the Custom Cruiser Wheel [Re: Jackie_Chans_Mom] #654128
10/10/08 08:24 AM
10/10/08 08:24 AM

M
Monster
Unregistered
Monster
Unregistered
M



No Val, I received my wheel and have been using it - that is my concern.

I may be late in the game, but it has come to my attention that TGI discontinued the wheel because the safety was in question. Since I was never notified, I have to assume that none of the other people who bought this wheel from TGI were ever notified either.

Normally, I might think that this was merely a rumor, however, when the prototype was unveiled at the SGGA, I spoke to Karen myself. She was extremely proud of this wheel and told me how she had personally asked Bourbon to make it for TGI. TGI has gone above and beyond to make sure everyone knew that this was TGI's wheel NOT Bourbon's wheel, and now the project has been dumped like a red-headed step child (no offense to red-headed step children) with absolutely NO explination except to say that it has been discontinued. This makes me think that there is a major problem with the wheel and that everything I have heard is true.

Given the type of organization that TGI is, and that it's ultimate goal is the safety and well-being of all gliders, I would sincerely hope that if there were ANY POSSIBLE REMOTE risk, NO MATTER HOW SMALL, they would do the responsible thing and make a public service announcement so that the people who entrusted their gliders health and well-being to them could make the decision themselves about whether or not to continue using the wheel.

I have removed my Custom Cruiser wheel from my cage until I hear back from TGI regarding this matter. NO suggie's life is worth losing a little face - TGI will earn more trust and respect for handling this properly than by ignoring the problem.

Re: An Important Message re: the Custom Cruiser Wheel [Re: ] #654133
10/10/08 08:27 AM
10/10/08 08:27 AM
Joined: Aug 2006
Posts: 11,015
MA
pappy1264 Offline
Glideritis Anonymous
pappy1264  Offline
Glideritis Anonymous

Joined: Aug 2006
Posts: 11,015
MA
I am waiting on 5 wheels. I was told it was not a safety issue but a difference in opinion. Please let me know if this is not the case. I have to admit, the post, with no explanation, was unsettling.


Timmy, Gidget(RIP), Bandit, Petey(RIP), Phoebe, Jake (RIP) Piper(RIP), Pru(RIP), Paige, Cole, Molly(RIP), Oliver, Wyatt, Roo(RIP), Romeo, Pennie, Mandy(RIP), Madison, Garth, Kikipoo, Stasia, Bella, Petunia(RIP), Helen, Sydney, Kizzy and Sweet Pea's mom,
Mary
Re: An Important Message re: the Custom Cruiser Wheel [Re: pappy1264] #654141
10/10/08 08:42 AM
10/10/08 08:42 AM
Joined: Mar 2007
Posts: 3,570
Kansas City, MO
Laurens_Babies Offline
Glider Addict
Laurens_Babies  Offline
Glider Addict

Joined: Mar 2007
Posts: 3,570
Kansas City, MO
It doesn't concern me, I never ordered one (fully stocked up thank goodness) but since reading the first post I have to raise my eyebrows at this whole thing. If it was a personal difference then that is one thing, if it is a safety issue then I'm sure Bourbon is addressing it. But either way it needs to be stated, otherwise it makes all parties look bad. So back in my corner.


~Lauren

Lauren's Animal Kingdom
*Website is down temporarily should be back up by November!*
Re: An Important Message re: the Custom Cruiser Wheel [Re: Laurens_Babies] #654149
10/10/08 08:47 AM
10/10/08 08:47 AM
Joined: Aug 2004
Posts: 14,788
Cleveland, Ohio
sugarglidersuz Offline
Glideritis Anonymous
sugarglidersuz  Offline
Glideritis Anonymous

Joined: Aug 2004
Posts: 14,788
Cleveland, Ohio
There is NOT a safety issue with the Cruiser Wheel. There was simply a difference of attitude about the direction the wheel was going and TGI did not want to head in the direction Bourbon did. Rest assured, all gliders using the Cruiser Wheel are perfectly safe. No, I'm not a member of the TGI board, but I AM at Karen/sugeebaby's home right now for the Glider Expo and we have discussed the subject at length.


Suz Enyedy
:bb: Carina & Coobah
Allira & Gizmo :grey:
:grey: Picasso, Trinity Joy & Luna
:rbridge: DaisyMae; Darwin; Mareki; Mambo; Pika; Cricky; Reggie & Bobo, Pepe & Bittah


Suz' Sugar Gliders
Re: An Important Message re: the Custom Cruiser Wheel [Re: sugarglidersuz] #654153
10/10/08 09:00 AM
10/10/08 09:00 AM

M
Monster
Unregistered
Monster
Unregistered
M



Is Helen's wheel the ONLY wheel that was made with the screws super glued in? Do we all need to check our wheels for that component? How does TGI know which customers got wheels that had it and which wheels did not?

This is what confuses me...

Re: An Important Message re: the Custom Cruiser Wheel [Re: ] #654155
10/10/08 09:05 AM
10/10/08 09:05 AM

A
Amanda1981
Unregistered
Amanda1981
Unregistered
A



The only component that I am aware of that needed to be changed was the screws. Anyone who has the screws in the white part on the back of the wheel is to replace those screws with PVC filler (available at Home Depot and Lowes). There is a minor squeeking that I have found to be easily fixed, but other than that, I heard nothing. dunno

Re: An Important Message re: the Custom Cruiser Wheel [Re: ] #654165
10/10/08 09:17 AM
10/10/08 09:17 AM
Joined: May 2007
Posts: 2,511
Texas
Jackie_Chans_Mom Offline OP
Glider Addict
Jackie_Chans_Mom  Offline OP
Glider Addict

Joined: May 2007
Posts: 2,511
Texas
Originally Posted By: Monster

I may be late in the game, but it has come to my attention that TGI discontinued the wheel because the safety was in question.


TGI NEVER said this. NEVER. It has only come to your attention through the speculation of others.

TGI and Bourbon both are very concerned about safety. IF the safety were in question, TGI never would have suggested that others purchase additional wheels by going directly to Bourbon.


~~ Val B ~~ 806-803-0318
Daily giving the abused, unloved, unwanted and neglected SOMETHING TO BELIEVE IN

PLEASE COMPLETE YOUR SUGAR GROUP SURVEYS!!!!!!!!!!!!
Re: An Important Message re: the Custom Cruiser Wheel [Re: Jackie_Chans_Mom] #654174
10/10/08 09:36 AM
10/10/08 09:36 AM

M
Monster
Unregistered
Monster
Unregistered
M



Originally Posted By: Jackie_Chans_Mom
TGI NEVER said this. NEVER. It has only come to your attention through the speculation of others.


I know TGI never said this Val, TGI never said anything. And you are right, it did come to my attention through speculation. That's what happens when things aren't addressed publicly - people speculate & things get blow out of proportion.

I really want to emphasize that I'm not trying to start drama here, I DO support TGI and what the organization is trying to acheive. But I need to support open communication in the best interest of the suggies first and foremost - all I'm asking for are a couple of answers to give peace of mind to the suggie owners who bought these wheels.

I'm NOT UNDER ANY CIRCUMASTANCES saying TGI or Bourbon are liers, I just want to know what steps were taken after the glue was discovered in Helen's wheel to #1: Find out which other wheels had the glue in them, and #2: Notify those owners of the risk involved.

I really don't think I'm being unreasonable here.

Re: An Important Message re: the Custom Cruiser Wheel [Re: ] #654175
10/10/08 09:40 AM
10/10/08 09:40 AM
Joined: May 2007
Posts: 2,511
Texas
Jackie_Chans_Mom Offline OP
Glider Addict
Jackie_Chans_Mom  Offline OP
Glider Addict

Joined: May 2007
Posts: 2,511
Texas
Gina- IF your wheel had glue on it, you would have been contacted directly by Bourbon and instructed how to remove the screws safely and replace them. Just as Amanda posted above.

Bourbon working to ensure that the glue issue was remedied and TGI discontinuing the sale of the wheels are NOT related events AT ALL.

Last edited by Jackie_Chans_Mom; 10/10/08 09:44 AM.

~~ Val B ~~ 806-803-0318
Daily giving the abused, unloved, unwanted and neglected SOMETHING TO BELIEVE IN

PLEASE COMPLETE YOUR SUGAR GROUP SURVEYS!!!!!!!!!!!!
Re: An Important Message re: the Custom Cruiser Wheel [Re: Jackie_Chans_Mom] #654180
10/10/08 09:47 AM
10/10/08 09:47 AM

M
Monster
Unregistered
Monster
Unregistered
M



Bourbon did call me and told me that the screws were there to fill the holes - that the screws had no other purpose and I could take them out if I wanted AND if I didn't feel my gliders might get their toes stuck in the holes. There was NEVER any mention of super glue or any possible health risk other than that IF I took them out, a toe could get stuck in the remaining holes!

Re: An Important Message re: the Custom Cruiser Wheel [Re: ] #654181
10/10/08 09:49 AM
10/10/08 09:49 AM

M
Monster
Unregistered
Monster
Unregistered
M



I will remove the screws when I get home & look for glue...

Re: An Important Message re: the Custom Cruiser Wheel [Re: ] #654187
10/10/08 10:20 AM
10/10/08 10:20 AM

M
Monster
Unregistered
Monster
Unregistered
M



Originally Posted By: Amanda1981
Anyone who has the screws in the white part on the back of the wheel is to replace those screws with PVC filler (available at Home Depot and Lowes).


What is PVC filler?

Re: An Important Message re: the Custom Cruiser Wheel [Re: ] #654188
10/10/08 10:22 AM
10/10/08 10:22 AM

A
Amanda1981
Unregistered
Amanda1981
Unregistered
A



It hardens just like PVC. It's a plastic filler that goes in like caulk.

Re: An Important Message re: the Custom Cruiser Wheel [Re: ] #654189
10/10/08 10:24 AM
10/10/08 10:24 AM

M
Monster
Unregistered
Monster
Unregistered
M



Is that safe?

Re: An Important Message re: the Custom Cruiser Wheel [Re: ] #654190
10/10/08 10:25 AM
10/10/08 10:25 AM

A
Amanda1981
Unregistered
Amanda1981
Unregistered
A



When it dries it's just plastic, just like the PVC you use in the repts.

Re: An Important Message re: the Custom Cruiser Wheel [Re: ] #654191
10/10/08 10:26 AM
10/10/08 10:26 AM
Joined: Aug 2006
Posts: 11,015
MA
pappy1264 Offline
Glideritis Anonymous
pappy1264  Offline
Glideritis Anonymous

Joined: Aug 2006
Posts: 11,015
MA
You can also get little plastic inserts I believe to put in the holes at Lowe's and Home depot.


Timmy, Gidget(RIP), Bandit, Petey(RIP), Phoebe, Jake (RIP) Piper(RIP), Pru(RIP), Paige, Cole, Molly(RIP), Oliver, Wyatt, Roo(RIP), Romeo, Pennie, Mandy(RIP), Madison, Garth, Kikipoo, Stasia, Bella, Petunia(RIP), Helen, Sydney, Kizzy and Sweet Pea's mom,
Mary
Re: An Important Message re: the Custom Cruiser Wheel [Re: pappy1264] #654192
10/10/08 10:32 AM
10/10/08 10:32 AM

M
Monster
Unregistered
Monster
Unregistered
M



Originally Posted By: Amanda1981
When it dries it's just plastic, just like the PVC you use in the repts.


Like hard plastic, or like rubber? Sorry, I'm a girly girl...

Originally Posted By: pappy1264
You can also get little plastic inserts I believe to put in the holes at Lowe's and Home depot.


That sounds better - as long as they fit snug, so they can't pull them out & chew em up...I wonder what section they'd be in - have you bought them before Mary?

Re: An Important Message re: the Custom Cruiser Wheel [Re: ] #654197
10/10/08 10:41 AM
10/10/08 10:41 AM
Joined: Aug 2006
Posts: 11,015
MA
pappy1264 Offline
Glideritis Anonymous
pappy1264  Offline
Glideritis Anonymous

Joined: Aug 2006
Posts: 11,015
MA
I have for other things. They sort of look like the little things that cover screws when you put cabinets together. They are made for covering holes. I will be swinging by there this weekend, so will get the exact name of them.


Timmy, Gidget(RIP), Bandit, Petey(RIP), Phoebe, Jake (RIP) Piper(RIP), Pru(RIP), Paige, Cole, Molly(RIP), Oliver, Wyatt, Roo(RIP), Romeo, Pennie, Mandy(RIP), Madison, Garth, Kikipoo, Stasia, Bella, Petunia(RIP), Helen, Sydney, Kizzy and Sweet Pea's mom,
Mary
Re: An Important Message re: the Custom Cruiser Wheel [Re: pappy1264] #654514
10/10/08 08:47 PM
10/10/08 08:47 PM

M
Monster
Unregistered
Monster
Unregistered
M



Update - I just took my screws out, well only 3 of them because the 4th is stuck (don't know what I'm going to do about that). There WAS super glue on my screws that I was NOT made aware of. I am very upset about this, to put it mildly.

If I didn't know, who else doesn't know? Check your screws...

Re: An Important Message re: the Custom Cruiser Wheel [Re: ] #654521
10/10/08 08:57 PM
10/10/08 08:57 PM
Joined: Mar 2007
Posts: 3,570
Kansas City, MO
Laurens_Babies Offline
Glider Addict
Laurens_Babies  Offline
Glider Addict

Joined: Mar 2007
Posts: 3,570
Kansas City, MO
Gina were you told there was no super glue?


~Lauren

Lauren's Animal Kingdom
*Website is down temporarily should be back up by November!*
Re: An Important Message re: the Custom Cruiser Wheel [Re: Laurens_Babies] #654523
10/10/08 08:58 PM
10/10/08 08:58 PM

M
Monster
Unregistered
Monster
Unregistered
M



I wasn't told there WAS...

Re: An Important Message re: the Custom Cruiser Wheel [Re: ] #654528
10/10/08 09:03 PM
10/10/08 09:03 PM
Joined: Mar 2007
Posts: 3,570
Kansas City, MO
Laurens_Babies Offline
Glider Addict
Laurens_Babies  Offline
Glider Addict

Joined: Mar 2007
Posts: 3,570
Kansas City, MO
I thought it was public knowledge that there was super glue on the wheels??


~Lauren

Lauren's Animal Kingdom
*Website is down temporarily should be back up by November!*
Re: An Important Message re: the Custom Cruiser Wheel [Re: Laurens_Babies] #654530
10/10/08 09:05 PM
10/10/08 09:05 PM
Joined: Jan 2007
Posts: 10,983
Denton, TX
ValkyrieMome Offline
Glideritis Anonymous
ValkyrieMome  Offline
Glideritis Anonymous

Joined: Jan 2007
Posts: 10,983
Denton, TX
It is now!


Alden
"Animals can communicate quite well. And they do. And generally speaking, they are ignored." Alice Walker


Mom to Valhalla; 6 cats; 1 macaw; 2 hedgehogs;
and very many great gliders!

(plus the 2 skin kids)
valkyriegliders.com

Kyrie, nothing will ever fill the hole you left in my heart.
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